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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Veronica Jacobson

April 11, 2024

1  out of  5 rating by Veronica Jacobson
"In my opinion unprofessional, incompetent , and rude. Slow to response. I feel I was working with cheap salespeople who are applying a sale pressure just to make a buck compare to what the true knowledgeable insurance agent should be - help me to protect my assets by suggesting the right product. In my opinion, it looked like I always worked with different people there - no consistency."
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Michael Warner

February 28, 2024

5  out of  5 rating by Michael Warner
"I have been with Trummie State Farm my entire adult life (I'm 55). Both Sharon and Erin have always been courteous, responsive and caring... looking for ways to get me the right coverage at the smartest rates, and educate me on the ins and outs. Recently I had a friend in a bind having been arbitrarily cancelled by their previous insurance company. I offered them Trummies number and told her to ask for Erin. My friend and her family are GLOWING in the care and coverage they received. Thank you Erin and all at Trummie State Farm."
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nicole eppinger

February 7, 2024

1  out of  5 rating by nicole eppinger
"The constant rate increases are ridiculous! I’m not a 20 year old driver, but my premium is going up more than I paid a month as a 20 year old driver!! Make it make sense. There is NO reason we should keep having all these increases every month or so. I will definitely be shopping around! It’s a shame having been with y’all over 20 years and this is the best yall can do. I didn’t pay these kind of prices with a house & car!"
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Richard Joseph

January 25, 2024

5  out of  5 rating by Richard Joseph
"In a rush and tumble world, it is so refreshing to know that professional, top tier service, still exists, along with genuine concern for the customer: That seems to be what drives Rachael Mann. She is a rare find!! Hope State Farm can keep her!! Thank you so much Rachael.. Richard Joseph"
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Adrienne Black

November 20, 2023

5  out of  5 rating by Adrienne Black
"Ms. Hadley is amazing. She was so helpful and so professional that I would recommend this office to anyone!"
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Kellie Davis

November 16, 2023

5  out of  5 rating by Kellie Davis
"Rachael Mann has been more than an agent to me! She’s been a concerned friend, making sure my premiums are affordable and following up at every turn until and after things are complete! I’m so happy with Trummie Patrick State Farm! Thank you!"
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Barry Burch

November 16, 2023

5  out of  5 rating by Barry Burch
"Mackalia Hadley has been very helpful in explaining the discounts that State farm offers to save money, and explaining exactly what the savings are over the phone and in writing by providing documentation, she has done a great job"
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Sarah Alam

October 27, 2023

5  out of  5 rating by Sarah Alam
"The team at Trummie Patrick - State Farm are really helpful and informative. If I ever have any questions or concerns, they always find a way to help me out. I highly recommend them!"
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Catherine James

February 23, 2023

1  out of  5 rating by Catherine James
"I truly wish I could relate to all of these positive reviews, but sadly that has not been my case. Do not be swayed by the great rates these guys offer you. Everyone I have spoken with throughout my brief nightmarish experience with State Farm has been rude, unresponsive and completely shady. After getting into an unfortunate accident just a few days after I started my coverage, I expected some difficulties. But nothing like what happened. To start, the claims process was an absolute nightmare with my car sitting on the side of the road for 3 days as I waited for a tow and called relentlessly to find out when it would be picked up (I never received a direct answer from State Farm, and had to drive pass the lot it sat in MYSELF to find out if it had been towed or not). Not to mention, after my car was deemed a total loss, the lot that State Farm towed my car to against my knowledge (IAA), lost ALL of the possessions I had left in the totaled car. Then the real nightmare began. Trummie Patrick Agency terminated me in the middle of my coverage for what I believed was my accident (the only accident I have ever had). While this shocked me, the real issue is that I was never notified (neither by mail or email despite being signed up for paperless notifications). Though they claim they sent me a letter, I asked them to read me this letter word for word, and I immediately knew I had never received this. Not only did it mention my termination, it cited 2 OTHER CLAIMS as reason for my cancellation that I NEVER FILED. Not only was I dropped unknowingly, but it was a result of claims I never had. I am now being penalized by all car insurance companies thanks to this office's mistakes and poor communication skills. When I received my reimbursement check and called to ask about it (I was still unaware of my cancellation at the time), Jeremy Green informed me someone would contact me soon about it. I am still baffled as to why Jeremy would not have thought it important to inform me about a termination immediately during this call! They are continuing to assume I'm at fault for these incredulous mistakes and after emailing Jeremy in an attempt to discuss, I never received a response. Please, please, please if you are considering State Farm, or this agent specifically, steer clear. I would have gladly paid a higher rate to avoid the damage these false claims are now leaving on my record."
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levi holcomb

September 26, 2022

5  out of  5 rating by levi holcomb
"Always a joy with them and absolutely the best rate around."
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April 4, 2022

5  out of  5 rating by J C
"State farm and everyone that I've spoke with have been so pleasant and helpful, especially Tyler. He helped me with all my questions and was very informative. I'd recommend State farm to anyone and everyone! Thanks again Tyler!"
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March 25, 2022

5  out of  5 rating by BRITTANY BAKER
"I’ve had great experiences working with TYLER in these last few months since I’ve switched to State Farm. He’s made the transition so easy from switching insurance companies to recently getting married and having to switch all that information and names he’s made it so seamless and easy, thank you so much."
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Tara Barnett

March 11, 2022

5  out of  5 rating by Tara Barnett
"This is my favorite State Farm office anytime I called them with any issue they always willing to help Tyler or Jody"
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Kytah Banks

February 3, 2022

5  out of  5 rating by Kytah Banks
"Jody Ward was very very helpful in helping me in my time of need. She went above and beyond her duties to assist even while being under the weather. It's hard to find people like that nowadays and I truly appreciate her doing so. Kudos to Judy! Thank you ma'am!"
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John Teter

October 19, 2021

5  out of  5 rating by John Teter
"Always there when we need them - super responsive and through communication on every question, request or updates we have on our policies. Claims are processed and handled quick, clearly and with no drama. Maryhula in particular is so sweet, thoughtful and always follows up with us. Really couldn’t ask for more."
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Mose Chalom

October 14, 2021

5  out of  5 rating by Mose Chalom
"Excellent service! I have been with the Trummie Patrick agency / State Farm for many years now. Always a courteous, prompt and effective response for both my home and car insurance needs. Thanks!"
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Melissa Foiles

September 12, 2021

5  out of  5 rating by Melissa Foiles
"Love these guys. Very helpful and care about their clients."
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Juan Vivas

April 19, 2021

5  out of  5 rating by Juan Vivas
"The Best of the Best! they speak Spanish and honestly and proffesinal"
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Jose Rangel

April 9, 2021

5  out of  5 rating by Jose Rangel
"mary is very knowledgeable, great attention, found the best rate for my insurance"
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April 8, 2021

5  out of  5 rating by GISELA SCARSO
"Maryhula, es la persona que nos acompaña desde que compre mi primer auto y creo que la seguiré donde esté. Son esos ángeles que llegan a tu vida. Gracias"
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Jimmy C

December 20, 2020

1  out of  5 rating by Jimmy C
"Customer for years and rates always fluctuated. Poor customer service and would not go back if they were the cheapest in town. Plenty of better options out there!"
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Jeremy Sanders

January 10, 2020

5  out of  5 rating by Jeremy Sanders
"We just rejoined State Farm after a different office had mislead us. Nothing but positive things to say about my recent experience at this agency. Ask for Tyler Browning. Excellent customer service and follow up. Looking forward to keeping the relationship going."
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Katie Reagin

December 11, 2019

5  out of  5 rating by Katie Reagin
"Joanna Oglesby is personable, thorough, skilled, and focused on making the client happy. Definitely recommend working with her."
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Cathy Cook

December 11, 2019

5  out of  5 rating by Cathy Cook
"State Farm Roswell is a very professional office that I hope to be a part of soon. Great people and very caring."
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Jim Hughes

December 10, 2019

5  out of  5 rating by Jim Hughes
"Tyler, is a great guy and you can tell he really cares about his clients"